At Eli & Lu Hat Company, we want you to love your purchase! Please double check your child's size as we have a 14 day return policy which begins the day you receive your item. If you would like help with sizing please email customerservice@eliandlu.com

Suggested Sizing:

Toddler Hats

Adjustable 51-53cm (18 months - 5Y)

Big Kid/ Adult Hats

Adjustable 53-55cm (ages 7+)


Shipping & Processing: Please check each listing for delivery times. In stock items will ship in approximately 3 business days which does NOT include shipping time. Please do not hesitate to contact me if you need your order by a certain date! All items are shipped from Arizona.

Once your order ships, a shipping notification that includes your tracking number will be sent to you via email. 


Eli & Lu Hat Company is not responsible for any errors made by the postal service. If your package has been lost in transit, please contact your local post office to file a claim. 


If a package is returned because the address provided was incorrect, we will not be responsible for the cost of re-shipping. If a package is unclaimed or refused by the recipient, we will not issue a refund. Once the package returns to Eli & Lu Hat Company, we will contact you for the correct address and you will be responsible for shipping and handling charges before we resend the package. 


Coupon codes must be entered at check-out in the discount box. Once your order is placed, coupon codes cannot be applied. Only one code may be applied per purchase.

If you have any further questions please email us at customerservice@eliandlu.com